FAQ



What do I do if my product is frozen from shipping transit?

Sometimes product can get frozen during shipment around the colder months of the year. We put our products through rigorous testing, including freezing and thawing the products to make sure the efficacy was never compromised. If you find that some of your product has frozen, allow the product to thaw and come to room temperature. You may see some of the ingredients have separated. Just shake the bottle for 30 seconds and the product will then be fine to use.


HOW DOES BETTER LIFE COMPARE TO OTHER GREEN CLEANERS?

Amazing things happen when you take the toxins out of the household cleaners. Better Life was founded with a mission to create household cleaning products which are unmatched in safety and unbeatable in performance. We develop all of our products in-house from the ground up so that we can create the safest and best performing products without compromise.

All Better Life's Plant Derived Products are:

GMO FREE, CRUELTY FREE, MADE IN THE USA, FRAGRANCE FREE, SULFATE FREE AND PETROLEUM FREE.

Many of us are concerned with the below ingredients commonly found in cleaning products.
At Better Life, we hold ourselves to the highest standards and keep these ingredients out of our products.

Possible Concerns

Method

bathroom cleaner1

Mrs. Meyers

all purpose cleaner2
(lemon verbena)

Seventh Generation

disinfecting multisurface4
(green mandarin & leaf)

BETTER LIFE

all purpose 
(clary sage &citrus)
Dyes

Have been linked to cancer, can be toxic to animals, slow to biodegrade.

 NONE
Alcohol

Respiratory and skin irritant, flammable, can act as an aggressive solvent which may damage surfaces in the home.

 X
NONE
Synthetic Fragrance

Central nervous system depressant, respiratory and skin irritant, slow to biodegrade, toxic.

 X X
NONE
Sulfates (such as SLS & SLES) and/or sulfanates

Irritating to skin and eyes, may contain 1,4-Dioxane.

 X X NONE
Ethoxylates (Petroleum Based Cleaning Agents)

Ethylene oxide/petroleum based, may contain1,4-Dioxane, many pose threat to marine life, linked to cancer and sterility.

 X X NONE
Petrochemical Solvents

Petroleum based, many are respiratory and skin irritants, toxic, may damage surfaces in the home.

 X NONE
1As published on http://methodhome.com - 10/3/2011
2As published on http://www.mrsmeyers.com - 10/3/2011
4As published on http://www.seventhgeneration.com - 10/3/2011

ARE YOUR PRODUCTS AVAILABLE IN CANADA?

Better Life is available to Canadian customers via Amazon on Amazon.ca

WHAT IF I RECEIVED A DAMAGED PRODUCT?

Whether you receive your package with a leaky bottle or a broken trigger sprayer, please contact us. BETTER LIFE will be happy to replace the damaged/defective items in your order. Please email us at or call 877-256-4767 and press 1 (Monday-Friday 9am-5pm CST) and let us know:

  • Your name and order number
  • Item(s) you received damaged or defective

WHO DO I CONTACT IF I AM HAVING TROUBLE ORDERING?

If you are having trouble with our website you can call us at call us at 877-256-4767 and press 1 (Monday-Friday 9am-5pm CST) or email us with your name, email address, phone number and description of your problem/question and we will get back to you as soon as possible.

ARE YOUR PRODUCTS SAFE FOR SEPTIC SYSTEMS?

Yes! Better Life products use a blend of natural surfactants, derived only from sustainable plant sources that lead to a happy septic system.

All Better Life products are formulated to be safe, effective and completely biodegradable. In fact many of our products meet the 28 day European Standard for "Readily Biodegradable" classification in 10 days or less! This means our cleaners are a great solution for the 25% of US homes using septic systems.

I HAVE A COCONUT ALLERGY. CAN I USE BETTER LIFE PRODUCTS?

Our kitchen & bath scrubber contains coconut oil as an ingredient. Anyone with an allergy to coconut should not use these products.

Our dish soaps and laundry detergents  contain sodium coco Iminodipropionate which is derived from coconut oil. Sodium coco Iminodipropionate is a processed ingredient which uses heat to produce the castile soap. However, people with severe coconut allergies should consider this when deciding whether to use these products.

All other products that have coconut-based ingredients are processed at high temps that de-neutralize the protein so no allergic reaction should occur. However, if you still have concerns we encourage you to please consult your allergist/doctor for their recommendations.